Delivery Consultant

£20,000 - £28,000 + commission per annum

Accountancy & Finance

Yorkshire & Humberside

£20,000 - £28,000 + commission per annum

DC1

Job purpose
  • To build, manage and grow customer relationships and add value to the customer proposition offering
  • To deliver superior service every time
  • To fulfil customer requirements in a timely and cost effective manner

To build, manage and grow customer relationships and add value to
the customer proposition offering
• Maintains and develops strategically important relationships with
key accounts
• Is able to create milestones for account progression
• Nurtures and builds a contact base of senior level decision makers
across their customers and market
•Leverages relationships to identify wider business opportunities for
other departments
• Proactively cross sells at all times
• Assists sales function in delivering strategic sales goals
To deliver superior service every time to both customers
• Meets all company standards on systems and processes to ensure
superior service levels are delivered to all customers
• To understand fully the customer requirements allowing them to
assist and direct the resourcer with the building of a longlist
• Interviewing of candidates from the long list to build and present a
shortlist
• Provide first line support for candidates going through a project
• Arranging and coordinating interviews, feedbacks and follow-ups
• Consistently updates team on latest developments and updates
within their customer base and market
• Can discuss industry issues and trends with confidence
• Is seen as a ‘trusted advisor’ in their market
• Manages customer expectations
• Ensures regular and timely client reviews are conducted
•Facilitates Call Backs to monitor performance levels and maximise
business opportunities
To fulfil customer requirements in a timely and cost effective manner
• Monitors their own performance and adheres to service level
agreement (SLA) for each customer
• Monitor the effectiveness of each account ratios and delivery
• Agrees and produces a SLA for all jobs including timeframes and Key
Success factors (KSF’s)

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